Hastkala

You may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. If 3 hours have passed from when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled. If neither have occurred, simply email/whatsapp us. You may not cancel an offer after it has been accepted by a seller.

While most orders ship on-time, your order could experience shipping and/or fulfillment delays due to various reasons beyond our control. All delivery times are estimates and are not guaranteed. Shipments may be affected by weather-related delays, carrier limitations or other events outside of our control.

We accept returns in cases of a damaged/defective items delivered. Please make sure an unboxing video is made for every purchase - which is NEEDED by the seller to process the return. We can't do returns for size exchange requests.

Once we process your return, we will refund you for the amount you paid for the item(s). For certain situations, such as order cancellations, where Culture Circle issues a refund to your original payment method, please allow your financial institution 3-5 business days to fully process the refund.