Shipping Policy (Qatar).

This Shipping Policy describes how Culture Circle dispatches and ships Orders to Qatar customers, and how responsibility is allocated between Culture Circle and our cross-border logistics partners. By placing an Order on the Qatar storefront you agree to this Shipping Policy.

Orders are shipped from India to Qatar by our cross-border logistics partners, who act as: a) the cross-border logistics carrier; b) the importer of record into Qatar; and c) the customs-handling agent. Culture Circle works with more than one partner per country and routes each shipment to the partner best suited to the destination and the parcel. Last-mile delivery is performed by that partner's local delivery network.

Culture Circle ships to Doha, Al Rayyan, Al Wakrah, Umm Salal, Al Khor, Al Daayen, Lusail and other served municipalities. Deliveries to free zones and restricted-access compounds may require additional handling. Deliveries to PO Boxes are not supported.

Culture Circle publishes a shipping time, which is the time taken to source, authenticate and dispatch your Order. The shipping time that applies to an item is shown on that item's product page and again at checkout, because it varies by item and by whether the item is in hand or being sourced. Culture Circle does not publish a delivery date. Once an Order leaves the warehouse, the remaining transit and customs-clearance time sits with the carrier and with Qatar customs, and neither is within Culture Circle's control. Shipping times exclude Qatar public holidays, Indian public holidays, customs-hold events and force majeure.

Shipping cost is shown at checkout and is included in the Landed Cost in QAR. It may vary by destination and by the Order's weight or dimensional weight. No separate shipping payment is due to the courier on delivery.

Applicable import duty and local tax are handled end to end by our cross-border logistics partners as importer of record, and are already included in the QAR price shown at checkout. You will not be asked to pay additional customs duty, tax, courier handling fee, or any other charge on delivery. On a COD Order, the only amount collected at the door is the outstanding QAR balance of the Order itself. See the Customs & Duties Disclosure at /qa/customs-duties for the cancellation-after-clearance and prohibited-item cases.

On dispatch you receive a tracking ID by email and SMS, which can be used on the carrier's tracking portal and on culture-circle.com/qa/checkout/order/track to follow the shipment from the India warehouse to delivery. Culture Circle's support team is available during the hours in clause 10 for tracking queries.

For successful delivery in Qatar, provide: a) Recipient full name as per government-issued identity. b) Complete street address including building name, floor and apartment or villa number. c) Municipality. d) Zone, street and building number, which together are how Qatari addresses are actually located. e) A nearest landmark is strongly recommended and reduces failed attempts. f) An active mobile number reachable in Qatar. An incomplete or unreachable address is the most common cause of a failed delivery, and on a COD Order it is also the most common cause of an Order being returned undelivered.

If the first delivery attempt fails because the recipient is unavailable, the address is inaccessible, or the contact number is unreachable, the carrier makes one further attempt. If both attempts fail, the parcel is held at the local hub for up to 5 calendar days for self-collection. After that it may be returned to India. Re-dispatch is subject to additional shipping charges payable by the Qatar Customer. On a COD Order, refusal to accept or pay at the door is treated as a failed delivery, not as a cancellation. The cancellation window closes 3 hours after the Order is placed, so refusing delivery later does not create a right to a refund. Repeat refusals may result in COD being withdrawn for future Orders on that phone number or address.

If a shipment arrives visibly damaged or tampered with: a) refuse the delivery, or accept it and report the issue within 48 hours; b) email customersupport@culture-circle.com with photographs and an unboxing video, per the Returns Policy at /qa/returns. Reports made more than 48 hours after delivery may not be eligible for refund or replacement.

Email: customersupport@culture-circle.com WhatsApp Support: +971 54 273 7426 Hours: Mon to Sat, 9:00am to 5:30pm GST

Shipping may be delayed or prevented by events beyond the reasonable control of Culture Circle or its carriers, including Qatar customs holds, port congestion, weather, sanctions and government action. Neither Culture Circle nor its carriers are liable for delay-related losses in such cases.