Alternative Item

What is an alternative item?

When we cannot source your exact order, we offer hand-picked alternatives you can choose instead, in the same size, so your order keeps moving rather than being cancelled.

Why could you not source my exact item?

Culture Circle is a resale marketplace, not a retailer with its own stock. Items are held by independent sellers, so occasionally a piece cannot be sourced or does not pass our authentication checks, much like on StockX or GOAT.

Will I have to pay more for an alternative?

No. If the alternative costs more, we cover the difference. If it costs less, that is reflected in your order. There is no extra fee for choosing an alternative.

How do I choose an alternative?

On your tracking page, open "Choose an Alternative", tap an option to see its details, and tap Confirm Alternate item. It is placed in your original size automatically.

What happens after I confirm?

We create your replacement order right away and begin sourcing it. Your tracking page updates to follow the new item.

When will my alternative arrive?

It depends on the option you pick. XPRESS, IN HAND and sourced/ETA options have different fulfilment steps. Read the estimate for the selected replacement on your tracking page; do not carry over the original item’s estimate.

What if I do not want any of the alternatives?

Choosing one is optional. If you do not pick an alternative, nothing changes and the options stay on your tracking page. Tap Contact Support if you would rather not proceed.

Can I change my mind after confirming?

Once you confirm an alternative, a new one cannot be selected for that order. If you confirmed by mistake, reach out to support as soon as possible.