In the event the tracking number on your prepaid shipping label indicates that the package has not left the drop-off location within 72 hours, you may need to reach out to the applicable courier to attempt to retrieve the package. If you are unable to retrieve the package from the courier, please feel free to reach out to the team to assist.
While Culture Circle strongly discourages our sellers from canceling orders, there are some circumstances in which sellers are unable to complete orders. For sneaker orders, Culture Circle will make every effort to find a replacement in a timely manner, but if unsuccessful, your order will be canceled. Please note, sellers may be subject to repercussions if they cancel orders after they have been confirmed in order to discourage this behavior.
If your order is canceled, the item may still be available for purchase. Please note, the item may not be available at the same price as your canceled order.
If you're using the app, tap on the "Profile" icon, then "Orders" to make sure your order was processed.
We accept several different payment methods for purchases made through Culture Circle. We accept American Express, MasterCard and Visa. You can also pay via EMIs and UPI.
Cancellation eligibility depends on the order, product and fulfilment stage. Check the Cancellations & Returns policy and contact support promptly with your order number. Do not assume that cancellation is available after sourcing or dispatch.
Check the delivery estimate on the product page for your selected size and delivery location. Ready-to-ship and sourced products can have different timelines. After ordering, use order tracking for the current sourcing, authentication and courier status.
Any applicable delivery charges are shown at checkout for your order and location. Check the final total before payment.
Contact support promptly if your address is incorrect. Whether a correction is possible depends on the fulfilment stage; do not assume a dispatched shipment can be redirected.
Dispatch and delivery are different stages. Sourced products must be obtained and authenticated before dispatch; courier transit follows. Use the product estimate and your order tracking rather than assuming one timeline applies to all items.
Damaged, defective or incorrect items are reviewed under our Cancellations & Returns policy. Keep the packaging, tags, photographs and unboxing evidence. Size exchanges are available on eligible orders, subject to the request window, replacement-size availability, verification and displayed charges. See Size Exchange Help for the process.
Once we process your return, we will refund you for the amount you paid for the item(s). For certain situations, such as order cancellations, where Culture Circle issues a refund to your original payment method, please allow your financial institution 3-5 business days to fully process the refund.