Help Center
Size Exchange
For India orders, the standard request window is 3 days after delivery; selected eligible products have a 30-calendar-day window. Eligibility also depends on the item, condition and a live replacement size. Start from your order’s Help Center before the window closes.
From request to replacement
- Open your order and check whether Request Exchange is available.
- Select the offered replacement size and submit the required condition evidence.
- Wait for verification, then review the fee, price difference and instructions.
- Follow the approved payment and return steps; retain the pickup receipt.
- Track inspection and replacement progress in the order. Ask support about a stalled stage.
Frequently Asked Questions
What is Size Exchange?
If your item doesn't fit, you can swap it for a different size of the same product. Select an eligible replacement size, submit condition photographs, and follow the approved return and replacement instructions. Pickup and replacement are separate stages.
Which orders can I exchange?
Delivered orders may qualify when the same product has another live, eligible size. The standard request window is 3 days; select eligible products have a 30-day window. Products without sizes, including perfumes, cannot use size exchange.
How do I start a size exchange?
Open your order, tap Request Exchange, pick a new size, upload 5 clear photos (front, back, side, insole, and heel/sole), then submit for verification.
How long does it take?
Photo review, approval, payment, return pickup, inspection and replacement delivery are separate stages. The current help estimate is around 3 weeks end to end, subject to approval, replacement availability and your location; ask support for the estimate for your case.
Is there a charge for exchanging?
A processing/verification fee and any price difference may apply. Review the itemised quote and delivery or return charges before confirming; do not assume the exchange is free or that a cheaper replacement automatically produces a refund.
Why is my size not always available?
A replacement requires another live, eligible size of the same product. Availability varies across sellers and fulfilment options, so a size displayed elsewhere on the site may not qualify for your exchange.
What if my photos are rejected?
You will see a short reason explaining why. You can fix the issue and submit a fresh request, or tap Contact Support if you have questions.
Can I exchange more than once?
Each order can have one active exchange at a time. Once an exchange is completed, the new item you receive cannot be exchanged again.
What condition must the product be in?
Keep it unused, unwashed and undamaged, with original tags, packaging and invoice or order confirmation. Wearing it outdoors, removing required tags or returning incomplete packaging can affect eligibility. A damaged or incorrect delivery should be reported as that issue, not disguised as a size request.
What should my photos show?
Use clear, well-lit images of the front, back, side, insole and heel/sole for footwear. Include labels and packaging where requested. For another product type, follow the evidence prompts for that item; additional photographs or video may be requested. Keep the original files.
Should I send the item back immediately?
Wait for the approved return instructions and address. Keep the parcel ready in its original packaging and retain the pickup or shipment receipt. Sending it to an unconfirmed address can delay inspection and the next step.