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Cancellation, a size exchange and a refund after an approved return are different requests. Start with the order’s Help Center and the published policy for your market; eligibility and the available refund method depend on the reason and order stage.
Choose the correct request
| Situation | Next step |
|---|---|
| Changed your mind before fulfilment | Check cancellation eligibility immediately in the order |
| Delivered item does not fit | Check the size-exchange window and available eligible replacement |
| Incorrect or damaged item | Report the issue promptly with clear order and condition evidence |
| Refund approved but not received | Ask for the initiation date, method and transaction/reference details |
Cancellation conditions in the India policy
The published India policy excludes NOW and XPRESS orders from cancellation. Other orders may be cancelled within three hours or before seller confirmation, whichever is earlier; accepted offers have further restrictions. It describes gift-card refunds for eligible customer-requested cancellations and a 3% banking/transaction deduction. A COD partial advance has its own non-refundable condition. Read the policy and the order’s actual eligibility result before confirming.
Size exchange and condition
The standard window is three days after delivery; selected eligible products have a 30-calendar-day window. Another live eligible size of the same item must be available. Keep the product unused with tags, original packaging and purchase evidence. Products without sizes, including perfume, cannot use size exchange. The size-exchange help page explains photographs, quotes and the process.
Refund method is not always a choice
A customer-requested cancellation is not the same as a refund following an approved product claim. The published policy describes original-payment, NEFT and gift-card routes for eligible circumstances. Confirm which route was approved for your case, the amount and any deductions. A gift-card code is credit to use under its terms, not money credited to your bank. Do not assume an alternative method is available unless support confirms it.
Understand the processing stages
- Request submitted: evidence and eligibility are being reviewed.
- Approved: read any return instructions and the proposed resolution.
- Return received and inspected, where required: acceptance remains subject to condition.
- Refund initiated or credit issued: ask for the method, date and reference.
- Received: check the relevant bank/payment account or gift-card message.
Approval, initiation and receipt are different events. Pickup, inspection and payment-provider processing can affect timing. Use the estimate for your case rather than treating a policy target as an unconditional arrival date.
Get help and read the governing terms
Track your order · Contact support · Cancellations, returns and refunds policy. Reviewed 5 November 2026. This explanation does not amend the policy or replace an order-specific decision.
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