Contact & Support (United Arab Emirates).

For any United Arab Emirates order query, support request, return, customs question, payment issue or grievance: Email: customersupport@culture-circle.com WhatsApp Support: +971 54 273 7426 Hours: Mon to Sat, 9:00am to 5:30pm GST Quote your order number in the first message. It is the single thing that most shortens a support thread.

Acknowledgement of your message: within 48 hours. Substantive resolution: within 15 days of your first message, subject to the complexity of the matter and the completeness of the information you provide. Time-sensitive issues, in particular a damaged or tampered parcel, must be reported within 48 hours of delivery to stay eligible under the Returns Policy at /ae/returns.

a) Order status, tracking and delivery issues. b) Cash-on-delivery questions, including what is collected at the door. c) Payment failures, duplicate charges and refund status. d) Damaged, wrong or materially different items. e) Authenticity re-verification requests. f) Address corrections before dispatch. See the United Arab Emirates FAQ at /ae/faq first. Most queries are answered there without waiting for a reply.

If your query is not resolved to your satisfaction, escalate it by emailing customersupport@culture-circle.com with "Grievance" and your order number in the subject line. Grievance Officer, Culture Circle Email: customersupport@culture-circle.com Acknowledgement: within 48 hours of receipt Resolution: within 15 days of receipt, subject to complexity If a grievance remains unresolved, you may escalate to the relevant UAE Department of Economic Development, or the UAE Ministry of Economy. Operating Entity: Metacircles Technologies Private Limited Registered Office: Plot no. 9, 4 Bay, Institutional Area, Sector 32, Gurugram, Haryana - 122001 CIN: U62099HR2023PTC114763 | GSTIN: 06AARCM2647M1ZV