Returns Policy (United Arab Emirates).

United Arab Emirates Orders are FINAL SALE, except where the item arrives: (a) damaged in transit; (b) materially different from the Order placed; or (c) failing Culture Circle authenticity verification. Eligible cases must be reported within 48 hours of delivery, with photographs and an unboxing video. Size exchanges and change-of-mind returns are not offered on United Arab Emirates Orders. CANCELLATION IS SEPARATE AND STRICTER: An Order can be cancelled only within 3 hours of being placed. For Instant and Xpress items the window is 1 hour, because those are dispatched immediately. Once the window has closed the Order cannot be cancelled and is not refundable. Products sold in drop mode cannot be cancelled at any point. Nothing in this policy limits your statutory rights under UAE Federal Law No. 15 of 2020 on Consumer Protection or any successor regulation.

Returns are accepted only where: a) DAMAGED IN TRANSIT: the parcel or product arrives visibly damaged, broken or tampered with. b) WRONG OR MATERIALLY DIFFERENT ITEM: the item delivered is not the item ordered, or differs materially from its description on the product page. c) AUTHENTICITY DISPUTE: the item fails Culture Circle's authenticity verification on a re-verification request. The product must be unworn, in original condition, with all original tags and packaging intact, and accompanied by the original invoice.

Returns are not accepted where: a) Change of mind, including colour or style preference. b) The wrong size was ordered by the customer. c) The item has been worn, washed, altered, stained or otherwise damaged after delivery. d) The item is returned without original packaging, tags or invoice. e) The issue is reported more than 48 hours after delivery. f) The complaint is about customs delay or transit time. Culture Circle publishes a shipping time and not a delivery date, and transit duration is not a return reason. g) The report is unsupported by photographs and an unboxing video. Size exchanges are not offered on United Arab Emirates Orders.

STEP 1: Within 48 hours of delivery, email customersupport@culture-circle.com with: a) Order number; b) reason for return (damaged, wrong item, or authenticity); c) clear photographs of the product, packaging and any visible damage; d) an unboxing video showing the parcel opened from a sealed state, with the product, tags and invoice clearly visible. STEP 2: Support reviews and responds within 5 business days with an approval or rejection. Additional information may be requested. STEP 3: If approved, Culture Circle arranges and pays for return shipping from your United Arab Emirates address back to India. You do not bear return-shipping cost on an eligible return. STEP 4: On receipt in India the item is inspected within 5 business days against the eligibility criteria and the evidence supplied. STEP 5: If the inspection confirms eligibility, the refund is initiated per clause 4.

a) Refunds are processed back to the original payment instrument in AED, the same currency the Order was charged in. b) On a COD Order where cash was collected at the door, the refund is issued to a bank account or payment instrument you nominate. Culture Circle will request those details. c) The refund equals the AED amount originally paid, less the non-refundable items below. d) Where import duty was paid at clearance (see /ae/customs-duties), the duty is non-refundable and the refund is the Landed Cost less that duty. e) Foreign-transaction fees already charged by your card-issuing bank are not refundable by Culture Circle. f) Timeline: 7 to 14 business days from inspection confirmation, plus your bank's settlement period of 3 to 7 days. g) Refunds in cash or store credit are not offered on United Arab Emirates Orders.

Every item is authenticated in house before dispatch, and where a Certificate of Authenticity is issued it can be verified at culture-circle.com/validate-coa. If you believe an item is not authentic, report it within 48 hours of delivery with photographs of the item, its tags, and any accompanying certificate. Culture Circle re-verifies the item. Where the item fails verification, the Order is refunded in full, including any duty component, and return shipping is paid by Culture Circle. Culture Circle's authentication opinion is a professional assessment and does not imply endorsement by or affiliation with the brand owner.

An Order can be cancelled only within 3 hours of being placed. For Instant and Xpress items the window is 1 hour, because those are dispatched immediately. Once the window has closed the Order cannot be cancelled and is not refundable. Products sold in drop mode cannot be cancelled at any point. Cancelling an Order and returning a delivered item are different things with different rules. The cancellation window is measured from the moment the Order is placed and closes before dispatch. The 48-hour return window in this policy is measured from delivery and applies only to the three eligible reasons in clause 1. An Order that is past its cancellation window and arrives exactly as described is not refundable. Full detail is in clause 5 of the Terms of Service at /ae/terms.

Size exchanges are not offered on United Arab Emirates Orders, because of the operational constraints of cross-border reverse logistics. Check the size guide on each product page carefully before ordering.

This policy does not exclude or limit any non-waivable statutory right you hold under UAE Federal Law No. 15 of 2020 on Consumer Protection, including any right to refund, replacement or repair of defective, damaged or non-conforming goods. Where a term of this policy conflicts with such a non-waivable right, the statutory right prevails to the extent of the conflict and the rest of this policy remains in force.

Grievance Officer, Culture Circle Email: customersupport@culture-circle.com Acknowledgement: within 48 hours of receipt Resolution: within 15 days of receipt, subject to complexity If a grievance remains unresolved, you may escalate to the relevant UAE Department of Economic Development, or the UAE Ministry of Economy. Operating Entity: Metacircles Technologies Private Limited Registered Office: Plot no. 9, 4 Bay, Institutional Area, Sector 32, Gurugram, Haryana - 122001 CIN: U62099HR2023PTC114763 | GSTIN: 06AARCM2647M1ZV Where a return-related grievance remains unresolved, you may escalate to the relevant UAE Department of Economic Development, or the UAE Ministry of Economy.