Customs & Duties (United Arab Emirates).

Orders placed for delivery in United Arab Emirates are shipped from India by our cross-border logistics partners, who act as importer of record and handle all United Arab Emirates customs clearance, import duty where applicable, and local tax. This page explains what the checkout price already covers, and what happens in the rare cancellation or customs-flag case.

The AED price shown at checkout is the final amount due. It already includes: a) the product price; b) cross-border shipping; and c) all applicable United Arab Emirates import duty and local tax. You will not be asked to pay additional customs duty, tax, courier handling fee, or any other charge on delivery. On a COD Order the only amount collected at the door is the outstanding AED balance of the Order. If a courier or any third party asks you for extra payment claiming customs or shipping charges, do not pay. Report it to customersupport@culture-circle.com and Culture Circle will take it up with the carrier.

An Order can be cancelled only within 3 hours of being placed. For Instant and Xpress items the window is 1 hour, because those are dispatched immediately. Once the window has closed the Order cannot be cancelled and is not refundable. Products sold in drop mode cannot be cancelled at any point. That window closes well before the parcel reaches United Arab Emirates customs, so a customer-initiated cancellation is always settled before any import duty is paid and is refunded in full. See clause 5 of the Terms of Service at /ae/terms. Where Culture Circle itself cancels an Order after the parcel has cleared customs, for example because it cannot be fulfilled or because customs rejects it, any import duty already paid at clearance is non-refundable, because it has been remitted to the customs authority. The refund in that case is the Order amount less the duty paid.

Culture Circle does not ship items that are prohibited or restricted under United Arab Emirates customs law. If an Order is flagged at customs as containing such an item, the parcel is held, returned to India, or destroyed at the customs authority's direction. Culture Circle will refund the Order amount less any non-refundable customs costs already incurred.

Email: customersupport@culture-circle.com WhatsApp Support: +971 54 273 7426 Hours: Mon to Sat, 9:00am to 5:30pm GST